At Miss Lolly, we respect the privacy of visitors to our website (MissLolly.com). This policy is concerned with how we collect information, what we do with it and what controls you have over your personal information.

Your Privacy

We take our duty to process your personal information very seriously. This policy explains how we collect, manage, use and protect your personal information.

We may change this document from time to time to reflect the latest view of what we do with your information. Please check back frequently; you will be able to see if changes have been made by the date it was last updated.

Refer to the sections below for more details on how and why we use your personal information:

Privacy policy

Your Privacy

Website Usage

When you subscribe to the Miss Lolly Newsletter

When you become a client

What we need

Children

Where is your data stored?

Sharing your information

Retaining your information

What are your rights?

How to contact us

Website Usage

When you are browsing our website, we do not collect any personal information from you. We have some essential cookies in operation which help the website work well, you can block these but it may affect the website’s ability to respond correctly, load pages etc.

When you subscribe to the Miss Lolly Newsletter

When subscribing to the Miss Lolly newsletter, we ask for your name and email address. This allows us to personalise our communications with you. You will remain on the mailing list until you withdraw your consent by unsubscribing. You can unsubscribe at any time, either using the unsubscribe option in any of our newsletters or by emailing [email protected] We use a third party provider, Mailchimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.

When you become a client

When you become a client of Miss Lolly, you will also become a client of Westminster Wealth. As part of becoming a client, in addition to this privacy policy, you will also be provided with privacy information as to how your personal information will be used during the contractual relationship. All communications with Westminster Wealth are recorded, including phone calls and may be retained for up to 80 years.  The information you will need to provide when you become a client will include name, contact details, date of birth, financial information and other information which may be needed to ensure your receive the best advice and products.

The information we need

Miss Lolly is what’s known as the ‘data controller’ of the personal information you provide to us. Your relationship with us determines how much information we collect from you. We will only ever collect the information needed to provide you with advice and services.

We will be very clear with you about the reason for collecting information and how we intend to use, share and store that information at the point we collect it.

 

Collecting your personal information

We collect personal information about you through a variety of different methods including when you:

  • Sign up to our mailing list
  • Ask for more information
  • Send us correspondence via email
  • Give us feedback.

Children

The MissLolly.com website is not intended for anyone under 16. If you are under 16 please ensure you obtain your parent/guardian’s consent before sending any personal information to MissLolly.com.

Where is your information stored?

Wherever possible, all the personal information we process is processed within the European Economic Area (EEA).  Some of our third-party service providers, for example Mailchimp, are based outside the EEA so their processing of your personal information will involve a transfer outside the EEA.

Whenever we transfer your personal information outside of the EEA, we do our best to make sure a similar degree of security of personal information by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal information by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal information the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer information to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal information shared between the Europe and the US.

Sharing your information

We do not share your information with any other organisations or individuals unless we are obliged to by law, for purposes of national security, taxation and criminal investigations and in the following instances:

  • If you have agreed that we may do so.
  • When you become a client, we may share the information with Westminster Wealth to help set up your account
  • If we run an event in partnership with other named organisations your details may need to be shared. We will be very clear what will happen to your personal information when you register.

And, we will never sell or rent your personal information to other organisations.

Retaining your information

We hold your information only as long as necessary for each reason that we use it. For example, your email address on our subscriber list will be held whilst you are a subscriber. If you become a client, your personal information, communications and phone calls will be retained for 80 years.

What are your rights?

You have a number of rights about how the personal information you provide can be used. These are:

  • Transparency over how we use your personal information (right to be informed).
  • The ability to request a copy of the information we hold about you, which will be provided to you within one month (right of access).
  • Update or amend the information we hold about you if it is wrong (right of rectification).
  • Ask us to stop using your information (right to restrict processing).
  • Ask us to remove your personal information from our records (right to be ‘forgotten’).
  • Object to the processing of your information for marketing purposes (right to object).
  • Obtain and reuse your personal information for your own purposes (right to data portability).
  • Not be subject to a decision when it is based on automated processing (automated decision making and profiling).

If you wish to raise a complaint about how we have handled your personal information, you can contact us and we will investigate the matter. If you are not satisfied with our response or believe we are not processing your personal information in accordance with the law, you may complain to the Information Commissioner’s Office (ICO).

If you would like to know more about your rights under the data protection law, you can find out more at the Information Commissioners Office website.

How to contact us

If you wish to talk through anything in our privacy policy, find out more about your rights or obtain a copy of the information we hold about you, please contact us by emailing [email protected] and we will be happy to help.

 

Last updated: June 2020